Payment and orders

  • Can I still make changes to my order once it has been placed?

    Unfortunately, you cannot make changes yourself after placing your order, but if you email us directly about any changes, we may be able to adjust it for you.

  • If the price of an item I purchased has changed, can I receive a refund for the difference?

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  • I didn't receive a confirmation e-mail after placing my orderI - what do I do?

    Sometimes it can take a moment for a confirmation e-mail to show up in your inbox. If you haven't received it after several hours, please send an e-mail to info@studio-ar.nl

  • Where can I see the status of my order?

    To check (the status of) your order, please log in to your STUDIO AR account and click on order details.

    If you have checked-out as a guest, please refer to your e-mails as we will update you there.

  • What currency is used online?

    All prices are charged in EURO'S.

  • What type of payments do you accept?

    We accept payments made via iDeal, Klarna, Bancontant, Paypal, Visa, Mastercard and American Express through Mollie.

    All transactions are secure and encrypted. We do not store your payment details.

  • What do I do if I received a faulty item?

    Please email us with your order number and a photo of the fault. Once we receive your request we will arrange a replacement, repair or refund for you.

  • Do you offer giftcards?

    At this moment, we do not sell or accept giftcards for our webshop.

  • I did not receive an order confirmation, what can I do?

    If you didn't receive order confirmation, please check your spam box. To make sure you won't miss any other order updates, please accept our emails so they won't be marked as 'unwanted mail'. In case you can't find your order confirmation in your spam box, feel free to reach out to our customercare team.
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