Payment and orders

  • Can I still make changes to my order once it has been placed?

    Unfortunately, you cannot make changes yourself after placing your order, but if you email us directly about any changes, we may be able to adjust it for you.

  • I didn't receive a confirmation e-mail after placing my order - what do I do?

    Sometimes it can take a moment for a confirmation e-mail to show up in your inbox. If you haven't received it after several hours, please send an e-mail to info@studio-ar.nl

  • Where can I see the status of my order?

    To check (the status of) your order, please log in to your STUDIO AR account and click on order details.

    If you have checked-out as a guest, please refer to your e-mails as we will update you there.

  • What currency is used online?

    All prices are charged in EURO'S.

  • Do you offer giftcards?

    At this moment, we do not sell or accept giftcards for our webshop.

  • What do I do if I received a faulty item?

    Please email us with your order number and a photo of the fault. Once we receive your request we will arrange a replacement, repair or refund for you.

  • What type of payments do you accept?

    We accept payments made via iDeal, Klarna, Bancontant, Paypal, Visa, Mastercard and American Express through Mollie. All transactions are secure and encrypted. We do not store your payment details.

  • Can I cancel my order?

    If you would like to cancel your order, you can do so up to four hours after placing it. Please contact our customer service. This is possible during business hours (Mon to Fri from 9:00-17:00) via info@studio-ar.nl or by calling +31 (0)20 659 1111. During the sale you can cancel your order up to one hour after placing it.
Contact our customer service