Returns & exchanges

How to return within the EU?

If for any reason you are not entirely satisfied with your purchase, you have the possibility of returning the products to our webshop. We would like you to have a pleasant experience shopping with us and this is why we offer a return service, which is both convenient for you and free of charge if the package is coming from the EU. You have 14 days to register your return, beginning from the day you received it. Please note that if you selected a ParcelShop for the delivery of your order, the withdrawal period starts the day it was delivered to this pick-up point.


If you would like to cancel your order, you can do so up to four hours after placing it. Please contact our customer service. This is possible during business hours (Mon to Fri from 9:00-17:00) or by calling +31 (0)20 659 1111. During the sale you can cancel your order up to one hour after placing it.

  • 1. Register your return/exchange

    Register your return or exchange via the button below. You have 14 days to register your return. Enter your details to create a free return label (if coming from the EU).

  • 2. Pack your item(s)

    Place the item(s) you would like to return back in the box you received them in or any other solid box.

  • 3. Send your package

    Take it within 14 days from the moment you registered the return to your preferred drop off point or wait for your pick up.

  • 4. Refund or exchange

    As soon as our distribution center receives your return, we will process it within 10 working days. You will receive an email confirmation for your refund or, if exchanging, when your new item has been shipped.
    Register all returns

    How to return outside the EU?

    If for any reason you are not entirely satisfied with your purchase, you have the possibility of returning the products to our webshop. We want you to have a pleasant shopping experience with us, but please note that return shipping costs are the customer's responsibility. You have 14 days to register your return, starting from the day you received it. If you selected a ParcelShop for delivery, the withdrawal period begins on the day it was delivered to the pick-up point.

    • 1. Register your return/ exchange

      Register your return or exchange via the button above. You have 14 days to register your return. Also please print the invoice 3 times.

    • 2. Pack your item(s)

      Place the item(s) you would like to return back in the box you received them in or any other solid box. Put one invoice inside the box and add one to the outside of the box.

    • 3. Make a returnlabel

      Take your packed return package to your preferred drop-off point and create a shipping label there. Please note that you will need to pay for the label. Also, provide one invoice to the shipping carrier.

    • 4. Refund or exchange

      As soon as our distribution center receives your return, we will process it within 10 working days. You will receive an email confirmation for your refund or, if exchanging, when your new item has been shipped.

    Return options

    • Option 1: refund

      A refund is considered a "normal return." When registering your return, you can select the option for a refund in Returnista for your recent order.

       

      Once your order has arrived at our warehouse, we will process the refund within 10 working days. The amount will be credited to your original payment method. If you used store credit for your payment, the refunded amount will be returned to you as store credit.

    • Option 2: exchange

      If you like the item you received but the size isn't quite right, you have the option to exchange it. Exchanges are only possible for the exact same item and color but in a different size. If the desired size isn’t available when completing your exchange request, it means the product is out of stock in that size. In that case, you can choose another return option, such as a store credit.

       

      If you are able to select the size you want to exchange it for, you can send the parcel back to us. After our warehouse has unpacked your package within 10 working days, your exchange will be sent to you. You will also receive a new ordernumber and trackingcode via the email to track your package.