RETURNS & EXCHANGES

HOW TO RETURN

If you are not satisfied with your purchase, you have the possibility of returning for free if coming from the EU.

  • Log your return

    Register your return. You have 14 days to return your order. Enter your details to create a free return label (if coming from the EU).

  • Pack your items

    Place the item(s) you would like to return back in the box you received them in or any other solid box.

  • Send your package

    Take it to your preferred drop off point or wait for your pick up.

  • Refund or exchange

    As soon as our distribution center has received your return, you will receive within 14 working days a refund.
    Register return

    If for any reason you are not entirely satisfied with your purchase, you have the possibility of returning the products to our webshop. We would like you to have a pleasant experience shopping with us and this is why we offer a return service, which is both convenient for you and free of charge if the package is coming from the EU. You have 14 days to return your order, beginning from the day you received it. Please note that if you selected a ParcelShop for the delivery of your order, the withdrawal period starts the day it was delivered to this pick-up point.

    1. Log into our return portal with your order number and email address.

    2. Select the items you wish to return or exchange and choose a reason for why you are returning them.

    3. Pack your items. you can re-use the STUDIO AR packaging the order was sent in or any other solid box for the return.

    4. Drop your package off at your nearest drop-off point or wait for your pick up.

    5. As soon as our distribution center has received your return, you will receive within 14 working days a refund.

    Please ensure that the items are in their original selling condition. Note that returns without intact tags or those received after 14 days from the received date of the package will not be accepted.