Shipping and delivery
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Which delivery methods do you use?
All STUDIO AR products are shipped from The Netherlands via a secure and tracked shipping method with DHL or UPS.
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When can in expect my delivery?
Shipment to The Netherlands, Belgium, Luxembourg or Germany takes 2-3 working days. Shipment to other country's takes 5-7 working days.
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Do you offer free shipping?
Yes, for all country's we offer free shipping.
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Where do you ship to?
We ship to all country's in the EU and to Switzerland, United Kingdom and United States.
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Are there any additional VAT or taxes to pay?
No, there are no additional charges for import duties or transportation costs upon delivery.
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Do you ship to P.O. boxes?
No, we do not ship to P.O. boxes, please provide a physical address.
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Is it possible to choose a specific date and time for my order delivery?
No, unfortunately you cannot choose your own date or time for your delivery at the checkout. However it is often possible to adjust the delivery time or location via the DHL app. If the delivery is not visible in the app, you can manually add it using the tracking number.
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Can I select the option express delivery for my order?
No, you can't select it yourself. But if you’d like to request express shipping at your own expense, please let us know via email. You can reach us at: info@studio-ar.nl.
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How can I track my order?
To check (the status of) your order, please log in to your STUDIO AR account and click on order details. If you have checked-out as a guest, please refer to your e-mails as we will update you there.