MEESTGESTELDE VRAGEN
Hieronder vindt u een aantal van onze meestgestelde vragen.
Staat uw vraag er niet bij en wilt u onze klantenservice spreken? Klik hier.
Hieronder vindt u een aantal van onze meestgestelde vragen.
Staat uw vraag er niet bij en wilt u onze klantenservice spreken? Klik hier.
Uw bestellingen worden vanuit Nederland verzonden via DHL Parcel. Afhankelijk van het bezorgadres van uw pakket bieden wij drie verzendmethoden aan.
Voor bezorging in Nederland en België is de levertijd 1-2 werkdagen.
Voor bezorging in het buitenland vindt u hier een overzicht van onze verzend- en leveringsvoorwaarden.
Tijdens de sale, de introductie van collecties of rondom de feestdagen kan de levertijd langer zijn dan verwacht. Wij brengen u via een e-mail van onze bezorgdienst op de hoogte zodra uw pakket is verzonden.
Hebt u hulp nodig van de klantenservice, ga dan naar onze contactpagina.
Om (de status van) uw bestelling te bekijken, logt u in op uw STUDIO AR-account en klikt u op bestelinformatie.
Hebt u als gast uw betaling gedaan, dan houden wij u via e-mail op de hoogte.
All prices are charged in EURO'S.
We accept payments made via iDeal, Bancontant, Paypal, Visa, Mastercard and American Express through Mollie.
All transactions are secure and encrypted. We do not store your payment details.
Please EMAIL US with your order number and a photo of the fault. Once we receive your request we will arrange a replacement or refund for you.
At this moment, we do not sell or accept giftcards for our webshop.
CARE & CRAFTMANSHIP
Our pieces are made from high-quality materials that are designed to last. To keep them looking their best, they do need occasional care to maintain the strenght of the material.
To learn more about our different materials and how to care for them, please head over to our care page.
Yes, but only our stretch trousers. Please read the washing instructions that are attached to every item carefully, or head over to our care page for more information.
Just like humans, the skin of animals can show small scars, pores or discoloration. Please know that these aren’t material flaws, as it only shows the authenticity that is distinctive for genuine leather pieces.
Our items are designed in The Netherlands and crafted in our privately owned factories in Turkey and Asia.
Unique to our industry is that we control two-thirds of our production process, as the factories where our items are made are our own. In this way, we can ensure the working conditions and well-being of our staff. We solely use leather and shearling that are by-products from the meat industry, and all factories and leather tanneries in our supply chain are adjoined by the Leather Working Group (LWG).
OUR BRAND & COLLECTIONS
We are always looking for new talent to join our family (business). For current opening, please head over to our Careers page.
No, at this moment you can only shop STUDIO AR through our webshop and via our selected wholesale retailers.
For a full list of our retail partner stores, click here.