Returns and exchanges
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How long do I have to send back my return or exchange?
Learn moreYou can return your order within 14 days, counting from the day you receive your order.
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How can I register my return or exchange?
Register hereOn the following page we will explain how you can register your return or exchange:
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What is your return processing time?
Once we receive your return package at our warehouse and your return is approved for a refund, you'll automatically be refunded on your original payment method within 10 business days.
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Can I return my order to one of your retail stores?
No, unfortunately you can only return your online order on our website.
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Do you offer free returns?
No, we only offer free returns for countries within the EU.
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Can I return sale items?
Yes, you can return sale items.
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Can I return two orders in one package?
Learn moreYes, you can return to orders in one package. Please add both order confirmations to the return package. Also please register your return via the next page below:
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I lost the return form - how do I return now?
Learn moreOn the following page we will explain how you can register your return or exchange:
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Please note:
We are not responsible for your return, so we strongly recommend you send your parcel with tracking and keep proof of postage.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.