FAQS
Please find below some of our most Frequently Asked Questions.
If your question isn't answered here and you’d like to speak to someone in Customer Care please click here.
SHIPPING / DELIVERY / RETURNS
WHEN WILL MY PACKAGE BE DELIVERED?
All of our orders are shipped from the Netherlands with DHL Parcel. We offer three types of shipments, depending the location your package is headed.
For orders to The Netherlands, Belgium, Luxembourg and Germany the delivery time is 2-3 working days.
For international orders, please see an overview of our shipping and delivery terms here.
CAN I MAKE A RETURN OR EXCHANGE?
Yes, your order will be accepted for refund when the item is in original condition and packaging, shipped back within 14 days from the delivery date. To read more about our returns policy and how you can file a return, please click here.
It is only possible to exchange in the same size if an item was delivered damaged. In this case, please contact our customer service info@studio-ar.nl.
CAN I RETURN SALE ITEMS?
Yes. Our regular returns policy is applicable for sale items. To read more about returns, click here.
WHY HASN'T MY ORDER ARRIVED ON TIME?
During collection launches, sale periods or the holiday season delivery might take longer than estimated. We will notify you with an e-mail from our courier once your package has been dispatched.
If you would like customer care assistance, please head over to our contact page.
WHEN WILL I RECEIVE MY REFUND?
If your return order has been approved for a refund, you'll automatically be refunded on your original payment method within 10 business days.
ORDERS & PAYMENT
I DIDN'T RECEIVE A CONFIRMATION E-MAIL AFTER PLACING MY ORDER.. WHAT DO I DO?
Sometimes it can a moment for a confirmation e-mail to show up in your inbox. If you haven't received it after several hours, please send an e-mail to customerservice@studio-ar.nl
WHERE CAN I SEE THE STATUS OF MY ORDEr?
To check (the status of) your order, please log in to your STUDIO AR account and click on order details.
If you have checked-out as a guest, please refer to your e-mails as we will update you there.
WHAT CURRENCY IS USED ONLINE?
All prices are charged in EURO'S.
WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept payments made via iDeal, Bancontant, Paypal, Visa, Mastercard and American Express through Mollie.
All transactions are secure and encrypted. We do not store your payment details.
WHAT DO I DO IF I RECEIVED A FAULTY ITEM?
Please EMAIL US with your order number and a photo of the fault. Once we receive your request we will arrange a replacement or refund for you.
DO YOU OFFER GIFTCARDS?
At this moment, we do not sell or accept giftcards for our webshop.
CARE & CRAFTMANSHIP
HOW DO I CARE FOR MY ITEMS?
Our pieces are made from high-quality materials that are designed to last. To keep them looking their best, they do need occasional care to maintain the strenght of the material.
To learn more about our different materials and how to care for them, please head over to our care page.
CAN I WASH MY LEATHER TROUSERS?
Yes, but only our stretch trousers. Please read the washing instructions that are attached to every item carefully, or head over to our care page for more information.
MY PIECES SHOW SLIGHT IMPERFECTIONS.. HOW CAN THIS HAPPEN?
Just like humans, the skin of animals can show small scars, pores or discoloration. Please know that these aren’t material flaws, as it only shows the authenticity that is distinctive for genuine leather pieces.
WHERE ARE STUDIO AR PRODUCTS MADE?
Our items are designed in The Netherlands and crafted in our privately owned factories in Turkey and Asia.
Unique to our industry is that we control two-thirds of our production process, as the factories where our items are made are our own. In this way, we can ensure the working conditions and well-being of our staff. We solely use leather and shearling that are by-products from the meat industry, and all factories and leather tanneries in our supply chain are adjoined by the Leather Working Group (LWG).
OUR BRAND & COLLECTIONS
ARE YOU CURRENTLY HIRING?
We are always looking for new talent to join our family (business). For current opening, please head over to our Careers page.
DO YOU HAVE A STORE?
No, at this moment you can only shop STUDIO AR through our webshop and via our selected wholesale retailers.
For a full list of our retail partner stores, click here.
CAN I SELL STUDIO AR IN MY STORE?
We would love to discuss this as we're always looking for new stores to add to our wholesale partners. To get in contact with our Sales Team, head over to our contact page of their contact information.
HOW MANY COLLECTIONS COME OUT EVERY YEAR?
Our designers present two ready-to-wear collections annually.